Delivery & Returns
Postage & Packaging
All orders are sent from the UK using the services of the Post Office or similar delivery services. The delivery cost will be added to your order at the checkout. Postage is only available within the UK only.
We will inform you of the estimated delivery time when you place your order, via email. If you order a bespoke item, the delivery time will inevitably take longer.
Please allow up to 5 working days for packing and delivery before contacting us.
During busy periods, such as Christmas, delivery may take considerably longer.
The delivery rates quoted include packaging.
Returns & Refunds
This policy refers to candle or products purchased directly from this website. It does not apply to candles or other products purchased at Fairs or specialist events.
We want you to be completely satisfied with your purchase from us. If for any reason you’re not happy with your items, Jan and Julia Ltd operates a fair policy of accepting returns.
Please advise us of your wish to return your goods, including all the details of your order so we can identify it and the reason(s) why, by email to: email@example.com or by telephone: 01424 617000 within 7 days of delivery and in advance of you returning the item.
Once we have received your request we will get in touch to let you know how to go about returning your items or issue a refund.
If you need to return an item we will notify you via e-mail of your refund once we have received the returned item.
Please ensure you return the goods to us unused within 5 days. The items must be returned in the condition they were received, at your own expense. Once we receive the item we will issue a refund. All returns must be securely packaged when returned. If the package is lost or stolen on its return, you are responsible for claiming compensation from the courier responsible. Items returned to us that arrive damaged or lost will not be refunded.
Please inform us of any breakage within three days of receiving your order. Photographic evidence of damage will always be required.
Goods damaged in transit to you will be refunded or replaced at our discretion. We will attempt wherever possible to replace broken items.